Parimatch Privacy Policy

This policy governs the collection, processing, protection, disclosure, and destruction of personal data submitted by users of the Parimatch platform. All personal information is handled in accordance with applicable laws and only for purposes that are clearly defined within this document. The processing of user data is conducted on the basis of informed consent, provided at the time of registration or continued use of the platform. Users are encouraged to read this document carefully to understand their rights and the obligations of the platform. This policy applies to all individuals accessing services through the official Parimatch website.

Privacy and Personal Data Protection

The Parimatch platform collects and processes personal information to deliver its services responsibly and in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Categories of Personal Data Collected

The following types of information may be collected during registration, account use, or service interactions:

  • Full name and date of birth
  • Contact details including email address and phone number
  • Government-issued identity documents for verification purposes
  • Financial details required for deposits and withdrawals
  • Device and browser information collected automatically during site access
  • Transaction records and account activity logs

Purpose of Data Collection

Personal data is collected to:

  • Verify user identity and confirm eligibility to use the platform
  • Process financial transactions securely
  • Comply with legal and regulatory obligations
  • Deliver and improve the services offered on the platform
  • Communicate service updates, changes to terms, and relevant notifications

Data Protection Measures

The platform applies technical and organisational security measures to protect personal information against unauthorised access, loss, alteration, or disclosure. These measures include:

  • Encrypted data transmission using industry-standard protocols
  • Controlled access to personal data limited to authorised personnel
  • Regular review of internal data handling procedures
  • Secure storage systems with restricted administrative access

User Rights

Users retain the following rights regarding their personal data:

  • Access: The right to request a copy of personal data held on record
  • Correction: The right to request amendment of inaccurate or incomplete information
  • Deletion: The right to request removal of personal data, subject to applicable legal retention requirements
  • Withdrawal of Consent: The right to withdraw consent to data processing, where processing is based on consent

Requests related to these rights may be submitted through the official support channels provided on the platform.

How Collected Information Is Used?

Personal data collected through the platform is used only for lawful, defined purposes. The platform does not use personal information in ways that are inconsistent with the purposes for which it was originally collected.

Purposes of Processing

  • Account Management. Personal information is used to create, maintain, and manage user accounts, including identity verification and access control.
  • Transaction Processing. Financial details are processed to facilitate deposits, withdrawals, and the settlement of bets or casino activity.
  • Service Improvement. Aggregated and anonymised data may be analysed to identify areas for technical improvement, enhance platform performance, and refine the overall user experience.
  • Legal and Regulatory Compliance. The platform is obligated to retain and process certain personal data to meet requirements under applicable laws, including anti-money laundering (AML) obligations and responsible gambling standards.
  • Analytics. Usage data is processed to understand how the platform is navigated and to improve service delivery. Analytics are conducted in a manner consistent with applicable privacy standards.
  • Communications. Contact details may be used to send service-related notifications, including changes to terms, account status updates, and security alerts. Marketing communications are sent only where the user has provided explicit consent.

Principles Governing Processing

  • Data is processed lawfully, fairly, and transparently
  • Collection is limited to what is necessary for the stated purpose
  • Information is kept accurate and up to date
  • Data is retained only for as long as legally required or operationally necessary
  • Processing is carried out with appropriate technical and organisational safeguards in place

Accessing and Managing Personal Information

Users of the Parimatch platform have the right to access, review, and manage the personal data held in their accounts at any time through the available account settings or by contacting the support team.

Accessing Personal Data

A user may submit a formal request to obtain a copy of the personal data held on record. The platform will respond to such requests within a reasonable timeframe, in accordance with applicable legal requirements.

Correcting Personal Information

If a user identifies inaccurate or outdated information within their account, a correction request may be submitted. Supporting documentation may be required to verify the requested changes.

Requesting Data Deletion

Users may request the deletion of their personal data. Such requests will be processed subject to the following conditions:

  • Deletion may be declined or deferred where retention is required by law, including for tax, anti-money laundering, or fraud prevention obligations
  • Accounts with pending transactions or unresolved disputes may not be eligible for immediate deletion

Consent to Security and Payment Processing

By using the Parimatch platform, users acknowledge and consent to the following:

  • Personal data may be subject to security checks carried out by authorised personnel or automated systems to detect fraud or suspicious activity
  • Payment information submitted during transactions will be processed by third-party payment service providers operating under contractual obligations to maintain confidentiality and data security

All requests related to data access, correction, or deletion should be directed to the official support channels listed on the platform.

Protection of Minors

The Parimatch platform is intended exclusively for individuals who are 18 years of age or older. Access to online gaming and betting services by minors is prohibited in accordance with applicable Indian regulations and the platform’s terms of service.

Age Verification Limitations

The platform employs verification procedures during registration and at various points during account use to confirm that users meet the minimum age requirement. However, the platform cannot independently verify a user’s age without the submission of valid, government-issued identity documents. Users are required to provide accurate information regarding their date of birth at the time of registration.

Parental or Guardian Requests

If a parent or legal guardian becomes aware that a minor has registered on the platform or submitted personal information without appropriate consent, they may contact the support team to request the deletion of that data. Upon verification of the request, the following actions will be taken:

  • The minor’s account will be suspended or closed
  • Personal data associated with the account will be deleted, to the extent permitted by applicable legal obligations
  • Any transactions identified as having been made by the minor will be reviewed in accordance with the platform’s terms

Parents and guardians are advised to make use of appropriate parental control tools and monitoring practices to prevent access by minors to online gambling services.

International Transfer of Personal Data

The Parimatch platform operates through a network of affiliated entities, service providers, and technology partners located in various countries. As a result, personal data collected from users in India may be transferred to, stored in, or processed in jurisdictions outside of India.

Basis for International Transfers

By accessing and using the platform, users provide consent to the transfer of their personal data to countries where Parimatch and its authorised partners conduct operations. Such transfers are carried out for the following purposes:

  • Delivering and maintaining core platform services
  • Processing financial transactions through payment service providers
  • Conducting identity verification through authorised third-party services
  • Meeting legal and regulatory obligations applicable in relevant jurisdictions

Confidentiality Obligations of Partners

All third-party entities that receive personal data as part of cross-border transfers are required to maintain confidentiality and apply data protection standards consistent with those upheld by the platform. Contractual agreements are in place to ensure that personal information is not used beyond the agreed scope and is protected against unauthorised access or disclosure.

User Acknowledgement

Continued use of the platform following the publication of this policy constitutes acceptance of the international data transfer practices described herein. Users who do not consent to such transfers should discontinue use of the platform and contact support to request the deletion of their account and associated data.

Use of Cookies

Cookies are small text files that are placed on a user’s device when they access a website. They are used to store information about the user’s interaction with the site, enabling certain features to function and allowing the platform to recognise returning visitors.

How Cookies Are Used on the Platform?

The Parimatch platform uses cookies for the following purposes:

  • Statistical Analysis: Cookies collect anonymous data on how users navigate the platform, including pages visited, time spent, and features accessed. This information is used to measure platform performance.
  • Behavioural Analysis: Cookies help the platform understand user behaviour patterns to identify areas for improvement and to detect any irregular activity.
  • Personalisation: Cookies enable the platform to remember user preferences, such as language settings and display options, to provide a more consistent experience across sessions.
  • Site Improvement: Aggregated data gathered through cookies is used to inform decisions about platform development and the enhancement of existing features.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one year from the date of placement, unless deleted by the user prior to expiry.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling cookies may affect the availability or functionality of certain features on the platform. Instructions for managing cookies are available through the help or settings section of most standard web browsers.

Acceptance of This Privacy Policy

Access to and continued use of the Parimatch platform constitutes full and unconditional acceptance of the terms set out in this Privacy Policy.

Scope of Acceptance

By using the platform, users confirm that they have read, understood, and agreed to the collection, processing, storage, and use of their personal data as described in this document. This includes consent to:

  • The types of data collected and the purposes for which it is processed
  • The transfer of personal data to authorised third parties as outlined in this policy
  • International transfers of data where applicable
  • The use of cookies and similar tracking technologies

Current Version Prevails

The version of this Privacy Policy currently published on the official platform is the version in force and supersedes all previous versions. Users are encouraged to review the policy periodically to remain informed of any changes.

Policy Updates

The platform reserves the right to update this Privacy Policy at any time. Changes will be published on the official website with a revised effective date. Continued use of the platform following the publication of any amendment constitutes acceptance of the updated policy.

Third-Party Privacy Practices

The Parimatch platform may, under specific circumstances, share personal data with third-party entities. Such sharing is carried out only where lawful grounds exist and is limited to the information necessary for the stated purpose.

Circumstances Under Which Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

  • Legal Obligations: Where the platform is required by law, court order, or regulatory authority to disclose personal information
  • Dispute Resolution: Where disclosure is necessary to investigate, prevent, or resolve a dispute involving the user or the platform
  • Contractual Arrangements: Where third-party service providers are engaged to support platform operations under binding data processing agreements

Identification of Third Parties

Where third-party recipients of personal data are publicly listed on the platform, users may refer to the relevant section for details. In cases where a third party is not listed, users will be informed of the purpose and scope of any proposed data sharing prior to disclosure, where reasonably practicable.

Consent Through Use

By submitting personal information on the platform and continuing to use its services, users provide consent to the sharing of their data with authorised third parties as described in this section. Users who do not consent to such sharing should refrain from submitting the relevant information and contact the support team for further guidance.

Third-Party Accountability

All third parties receiving personal data from the platform are required to:

  • Process the data only for the purpose for which it was shared
  • Maintain appropriate security measures to protect the data
  • Comply with applicable data protection laws and any contractual obligations in place

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