Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No strategy, system, or prediction can guarantee a positive outcome. It is important for every player to approach betting as a leisure activity, not as a source of income or a solution to financial difficulties.

Parimatch provides a set of tools to help users manage their gambling behaviour effectively. These tools are designed to give players full control over how they engage with the platform.

Set Personal Limits

Users can establish deposit limits, wagering limits, and loss limits directly within their account settings. These limits help prevent overspending and maintain a healthy balance between entertainment and financial responsibility.

Take Breaks

The platform allows users to set session time limits and take scheduled breaks from gambling. Regular pauses support clearer decision-making and reduce impulsive betting.

Self-Exclusion

Players who feel they need a longer break can activate self-exclusion. This feature restricts access to the account for a chosen period, providing meaningful distance from gambling activity.

Stay Informed

Being aware of the odds, the nature of chance, and the risks involved in each type of bet is a key part of playing responsibly. Informed players are better equipped to make decisions that align with their personal limits and financial circumstances.

Gambling addiction is a recognised condition that can develop gradually and affect people across all backgrounds. Being aware of the warning signs is the first step toward addressing the problem.

The following indicators may suggest that gambling behaviour has become harmful:

• Spending more money on betting than originally intended
• Chasing losses by placing additional bets to recover previous losses
• Neglecting work, studies, or personal responsibilities due to gambling
• Feeling restless, anxious, or irritable when not gambling
• Borrowing money or selling possessions to fund gambling activity
• Concealing gambling habits from family members or close friends
• Failed attempts to reduce or stop gambling altogether
• Using gambling as a way to cope with stress, depression, or personal problems
• Continuing to gamble despite knowing the negative financial consequences
• Prioritising gambling over social activities, hobbies, or relationships

Gambling addiction is a serious condition that requires attention and appropriate support. If any of the above signs are familiar, seeking help promptly is strongly encouraged.

Recovering from gambling addiction is achievable with the right approach and consistent effort. The following practical steps can help prevent harmful behaviour from developing further:

• Set strict financial limits before placing any bet and stick to them regardless of outcomes
• Use the responsible gaming tools available within the account, including deposit caps and loss limits
• Activate a cooling-off period or self-exclusion through account settings if control feels difficult
• Reach out to a trusted friend, family member, or counsellor about your gambling activity
• Avoid gambling under the influence of alcohol, stress, or emotional distress
• Track your gambling history regularly to maintain a clear picture of your spending
• Replace time spent gambling with alternative activities such as sports, hobbies, or social events
• Seek professional support from a counsellor or therapist who specialises in addiction
• Contact Parimatch support to discuss additional account restrictions if needed
• If gambling has led to financial difficulties, consult a financial adviser or a debt support service

Several organisations in India and internationally offer dedicated support for individuals affected by gambling addiction. Reaching out to these services is a constructive and confidential step toward recovery.

• iCall (India): A psychological counselling service by the Tata Institute of Social Sciences. Available at icallhelpline.org or by calling 9152987821
• Vandrevala Foundation Helpline: A 24/7 mental health support line available across India. Reachable at 1860-2662-345 or 1800-2333-330
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A leading psychiatric institution in Bengaluru offering addiction treatment programmes. Visit nimhans.ac.in
• Gamblers Anonymous India: A peer support fellowship for individuals with gambling problems. Information available at gamblersanonymous.org
• Sneha India Foundation: Provides emotional support and crisis intervention. Reachable at 044-24640050
• LoveCasinos Responsible Gambling Resources: An international directory of gambling support services with India-relevant listings

Users who are concerned about their gambling behaviour are encouraged to contact the Parimatch support team directly. The support team can assist with activating account controls, discussing self-exclusion options, and directing users to appropriate resources.

The following channels are available to reach Parimatch support in India:

• Live Chat: Available directly on the Parimatch website and mobile application, 24 hours a day
• Email: Users can send queries to the official Parimatch support email address listed in the Help section of the platform
• Help Centre: A comprehensive FAQ and support portal is accessible at the Parimatch website under the Support or Help section
• Social Media: Parimatch maintains official channels where users can raise concerns and receive guidance